For one time orders and auto-ship/subscriptions/recurring billing, orders placed before 10am PST will be shipped the same day. Weekends and holidays are excluded from processing and shipping times. You will receive an email with your tracking number once your package is on its way.
All orders are processed in real-time so please notify us right away if there are any changes to your order, your shipping method or destination.
Our shipping service options:
Standard Shipping: 3-5 business days via standard US carriers.
Free Shipping: For one time orders and auto-ship/subscription/recurring billing, free shipping is valid on orders of $99 or more before applicable taxes. Free shipping is also valid on orders of $99 or more after discounts/promotions have been applied. Otherwise, the standard flat fee shipping rate of $7.99 will apply. Your order will be sent via Standard Shipping. You may select Express Shipping for an additional fee.
Express Shipping: Available upon selection on all orders. Sent via 2-day business. Choose this option during checkout.
Returns and Refunds: 30-Day, No Risk Money Back Guarantee Return Policy. Applies to one time orders and auto-ship/subscriptions/recurring billing.
At San Te Therapeutics, we stand behind our products 100%. We work hard to ensure that our quality is second to none. Our customers agree that this difference is something you will experience. We are so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you a full refund. No questions asked. Please note that shipping and handling charges are not refundable. The customer will be responsible for return shipping costs.
Submit a Return Request within 30 days of receiving your product shipment and send us the product you would like to return with a tracking number. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.
We only accept returns for items purchased through www.santetherapeutics.com. If you purchased our product through a San Te Therapeutics distributor or retailer, please go to the original purchase location for any return or exchange.
We cannot accept any returns after 30 days of delivery for any reason and without a proper RMA (Return Merchandise Number).
Complete The Form Below
- Include the order slip OR a note stating the purchaser’s name, address, order number, and reason for return.
- Using a sturdy box, return package via insured US Mail, UPS, or FedEx.
- We will provide you the address for your package upon return authorization.
Email the tracking number of your return to [email protected]
Keep a record of shipment until you have received credit or replacement merchandise.
For product returns, send your authorized return to:
San Te Therapeutics, LLC
c/o Flywheel Fulfillment Returns
993 N 450 West Street
West Springville, Utah 84663
Customer Service Hours: 9-5 PST
Customer Service Email: [email protected]
Customer Service Phone Number: (949) 688-4223