Orders placed before 10am PST will be shipped the same day. Weekends and holidays are excluded from processing and shipping times. You will receive an email with your tracking number once your package is on its way.
All orders are processed in real-time so please notify us right away if there are any changes to your order, your shipping method or destination.
Our shipping service options:
Standard Shipping: 3-6 business days via standard US carriers.
Free Shipping: Free shipping is valid on orders of $99 or more before applicable taxes. Free shipping is also valid on orders of $89 or more after discounts/promotions have been applied. Otherwise, the standard flat fee shipping rate of $7.99 will apply. Your order will be sent via Standard Shipping. You may select Express Shipping for an additional fee.
Express Shipping: Available upon selection on all orders. Sent via 2-day business. Choose this option during checkout.
Returns and Refunds
San Te Therapeutics is committed to providing you with the best possible online shopping experience.
Please note that shipping and handling charges are not refundable. You will be responsible for the return shipping costs.
We only accept returns for items purchased through www.santetherapeutics.com.
If you purchased a San Te Therapeutics’ product from a retail partner, please contact that retailer directly.
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.
All Returns must be New and Unused. We cannot accept returns on opened products. Returns for orders over 30 days will not be processed.
Complete The Form Below
- Include the order slip OR a note stating the purchaser’s name, address, order number, and reason for return.
- Using a sturdy box, return package via insured US Mail, UPS, or FedEx.
- We will provide you the address for your package upon return authorization.
Email the tracking number of your return to [email protected]
Keep a record of shipment until you have received credit or replacement merchandise.
A refund will be issued as soon as the package has been received, inspected, and deemed to meet the return criteria outlined above.
For Comfort Formula & Revivify Wrinkle Cream, send your authorized return to:
San Te Therapeutics, LLC
c/o Flywheel Fulfillment
993 N 450 West Street
West Springville, Utah 84663
For all other returns, send your authorized return to:
San Te Therapeutics, LLC
28010 Eucalyptus Avenue
Moreno Valley, Ca 92555
Email: [email protected]